Contact Us

Thank you for visiting fytoya.shop.

We are committed to providing helpful and reliable customer service. If you have any questions about our products, orders, shipping, returns, refunds, payments, or website policies, please contact our customer support team.

Customer Support

Company: fytoya.shop
Website: fytoya.shop
Email: info@fytoya.shop

Our customer service team aims to respond to all enquiries within 1–2 business days.

Order Enquiries

For questions about an existing order, please include the following information in your email:

• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your enquiry
• Relevant photos or supporting information, where applicable

Providing complete information will help us review and respond to your request more efficiently.

Product Enquiries

If you need more information about a product before placing an order, please contact us at info@fytoya.shop.

Please include the product name, product link, size, colour, or any other relevant details so our team can assist you accurately.

Shipping and Delivery

For questions about order processing, tracking information, delivery delays, or shipping status, please email us with your order number.

You can also review our Shipping Policy for further information about processing and estimated delivery times.

Returns and Refunds

To request a return, refund, replacement, or cancellation, please contact us before returning any product.

Your request will be reviewed in accordance with our Return and Refund Policy and your rights under applicable Australian consumer law.

Please do not send products back without first receiving return instructions from our customer support team.

Incorrect or Damaged Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Include your order number and clear photographs of:

• The product received
• The damaged or incorrect area
• The product packaging
• The shipping label, where relevant

This information will help us investigate and resolve the issue promptly.

Business Hours

Our customer support team processes enquiries from Monday to Friday, excluding Australian public holidays.

Emails received outside business hours will be reviewed on the next available business day.

Important Notice

Please ensure that you contact us using the same email address associated with your order whenever possible.

For your security, we may ask you to confirm certain order details before providing account, payment, delivery, or refund information.

Contact Details

fytoya.shop
Email: info@fytoya.shop
Website: fytoya.shop

We appreciate your business and look forward to assisting you.